Privacy Policy

Privacy Policy

Last updated: July 28, 2026

PackNTrack ("we", "us", or "our") operates this platform to help organizations manage deliveries, fleet activity, and related logistics. This policy explains what personal information we collect, why we collect it, and how we handle it.

1. Information We Collect

We collect information in the following categories:

  • Account information - name and email address provided when a user account is created or when you accept an invitation to join an organization.
  • Organisation data - the name and settings of the organization your account is associated with.
  • Operational data - delivery records, client details, invoice information, and activity logs entered by you or your organization.
  • Usage data - log data such as pages visited, actions taken within the application, and timestamps, collected automatically for security and audit purposes.

We do not collect payment card numbers or financial account credentials directly.

2. How We Use Your Information

We use collected information to:

  • Authenticate you and maintain your session securely.
  • Provide and operate the core features of the platform (deliveries, invoices, reports).
  • Send transactional emails such as account invitations and password resets.
  • Maintain audit logs for security and compliance purposes within your organization.
  • Diagnose technical issues and improve the reliability of the service.

We do not sell your personal information to third parties.

3. Data Sharing

Your data is shared only in the following limited circumstances:

  • Within your organization - users with appropriate permissions in your organization can view operational records and user account information.
  • Service providers - we may use third-party providers for hosting, email delivery, and monitoring. These providers process data only on our behalf and under confidentiality obligations.
  • Legal requirements - we may disclose information if required to do so by law or in response to a valid legal request.
4. Data Retention

We retain your account data for as long as your account is active. Operational records (deliveries, invoices, reports) are retained for the period required to fulfil the purposes described in this policy or as required by applicable law. When an organization is closed or deactivated, data may be retained for a further period for legal and audit purposes before being deleted or anonymised.

5. Security

We take reasonable technical and organizational measures to protect your information, including encrypted storage of passwords, HTTPS-only access, and role-based access controls. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Cookies and Session Data

We use cookies strictly necessary for authentication and session management. We do not use tracking or advertising cookies.

7. Your Rights

Depending on where you are located, you may have rights to access, correct, or request deletion of your personal data. To exercise any of these rights, please contact your organization administrator or reach out to us directly using the contact details below. We will respond within a reasonable time frame.

8. Changes to This Policy

We may update this policy from time to time. When we make material changes, we will update the date at the top of this page. Continued use of the platform after changes are posted constitutes acceptance of the updated policy.

9. Contact

If you have questions or concerns about this privacy policy or how your data is handled, please contact us at privacy@packntrackhq.com.